Unsatisfied

Good day, I'm writing to express my extreme frustration, anger, and disappointment with the service I've received from UIF. It's been 4 months since I submitted my claim in August 2025, and to date, I've not received a single payment. Every time I call the call center, I'm given the same excuses about outstanding documents that I've already submitted twice via email. And to add insult to injury, I'm told about a 25-day waiting period that's now been exceeded twice with no payment in sight. This is unacceptable. My child and I have been struggling to make ends meet, and it's unacceptable that we've been left without support for so long. I demand a resolution to this matter immediately. I expect a thorough investigation into my claim and prompt payment of the benefits I'm owed.