Unsatisfactory client.

App**** for uif claim end of 2022,and it took the dept of labour 2 years to finalize my claim.they failed dismally to provide feedback within the 12 months period citing backlog of outstanding uif claims and escalation that they needed to clear.on wednesday the 22nd I was told my claim was rejected due to late submission.they can't even acknowledge that the delay was on their part and also the level of incompetence that they displayed not forgetting lack of urgency.can someone please help?