Unprofessional no wonder south africa has the highest rate of unemployment no one works

Mr Jp Klue submitted his online files in march for illness benefits, was then told to re submit at pinetown office, now please not it's with the assessors, however pinetown di not receive calls, Mr Klue is now bed ridden as this is a permanent disability , so he submitted emails on emails to sibonegiseni biyasa, no response, this is motor neuron desease not flue, and he needs the financial resources to live and eat, he is no longer able to just go to the offices but that's how they treat very I'll people ignorance and blind eye, please could someone tell me if pinetown is closed and no one in other offices even want to assist plus your help lines just go dead poor service for the helpless and needy yet they pay there covid ters without a hitch