Unprofessional consultant and delays within UIF processing.

Yesterday around 16:20pm I called the department to follow up with my claim. Firstly the consultant was unprofessional, she was just in a hurry to end the call. Secondly when I asked her name twice she was already fed up. I couldn't get the name even today but it sounded like Ntombifuthi or Ntombifikile. She asked ne confirm my details I did, afterwards she asked me to hold. I waited on the line about 3 minutes. After few moments I realized I have been holding for long, while i was still looking at that the call was disconnect. Am fed up to the edge with such poor customer service and it stinks.