Unpleased with uif labour department service delivery

Worst experience ever. Poor customer service. My calls were dropped twice for the morning first by Sibonelo then Richard. First call was dropped while I was asking for a reference number. Second agent was extremely rude then dropped the call. I have been waiting for my payment that was approved on 19 December 2023. I followed up on Wednesday and was told that Friday was the last day of the turnaround time. Today, Monday 15/01/2023 I was told that my claim was not approved then again a different story with the second call. Please assist as my family is going hungry and I am not getting a clear answer through the uif call centre. I have a right to know what is happening with my funds and not just be ignored. Please help.