Unpaid UIF claim

Appalling service at the Verulam branch, it's been a month later . First there was a query with my banking profile, DOL failed to notify me timeoursly. I got there to a doewy eyed personnel who was sure my profile had been updated. 10th December I'm due to sign for the Paymaster to release my payment. Its still hasn't been processed 3 weeks later. I'm Requested to come back today the 12th December. I get there at 6:20 wait patiently in the quee, my Application hasn't been processed as the *Assessor* has been off-sick. I'm again told to come back in 2 weeks time, which even the lady isn't sure is the correct date.

There is no supervisor to speak to or escalate to.