Unpaid online UIF claim since the 4th of January 2021

I submitted my claim via the online service which is the uFilling option on the 04.01.2021 and got an sms with a reference number which was stating that I should wait for 35 working days my query will be resolved. I opted for this option because I was 8 months pregnant and couldn't wait in those long lines because of my condition and I thought this was the better option for me.... Little did I know that it will take even longer.

On the 25.02.2021 it was now the 35 working days they said I should wait for when I called I was told that I should attache my UI19 and the salary schedule only on the 12.03.2021 they confirmed that they got my documents and said I must wait for 21 working days which I did.

I called on the 7th of April the told me I should wait for two more weeks, I did that and called again on 21st of April and spoke to Zanele at the Claims department who then told me that my documents were submitted to the assessor who only viewed them and didnt write whether my claim is approved or not. Zanele said she will re-escalate the matter I must wait for another 35 working days.

Today is the 13th of May I haven't got any sms who says my claim is approved or not, even when you call the call center they tell you about different turn around times. Since the 4th of January 2021 after submitting my claim... I'm still waiting for my unemployment UIF to be paid and its really not easy during this difficult times of the pandemic, I mean I was not gonna apply if I didn't need the money.