Uninformed receptionist/floor manager

I visited the office in Bellville at 13:30 on 20/10/2015, the lady at entrance desk sits on one desk chair with feet on another desk chair. Upon entering branch, she doesn't acknowledge my presence. I pose a question with regards to UIF claim, her response is that i should visit the branch on 21/10/2015, as they do not accept any forms for the remainder of the day. I point out her that the visiting hours indicate from 07:00-14:00 as per document. I was informed that due to staff head count, they only see to 75-100 individuals per day. Asking the receptionist whether i can submit the claim electronically, without any answer she hands me a flyer about uFiling. I log onto the listed web-page, only to find out that uFiling is for UIF contributions electronically. Not only did i waste my time, i felt like my visit to the branch was rather pointless. Staff is unfriendly, not helpful and very uninformative of the process and system. Help needed to boost the low level of service delivery at UIF Centre Bellville.