Unhappy

Good day, kindly assist in any way possible.

DOL Johannesburg, keeps failing me as depressing as it maybe to be unemployed and having to deal with the centre that cares less about people even when we try so much to follow their instructions, last month my payment request was stuck on "Submitted" and I waited 30 days for the issue to be resolved that time I am relying on the money they are keeping for what I don't know, now for the month of August I requested door the payment successfully from my end, my status got stuck on "Payment Reserved" I queried and the call centre agents will drop calls on me without any explanation or tell me to wait 7 to 15 working days l, I did so and today after 15 working days they tell me the request I am referring to does not appear on their system thought I can see it on the portal how is that possible, and now I must request again start the whole process from scratch, another month of struggling financially because of people who could've check everything from the time I called in querying about my status but they chose to simply say I must wait for half a month then only they will be able to assist.