Unfair treatment

I went to department 1st week of January they took 3 weeks no working that was understandable coz they said telkom has nt fixed their problem now I submitted my paper no pay since today I ask myself how they work bcz people who came a day a d 2 days after me they got paid last week, bt on my side no payment and they phone are nt not working I lost a lot of money going there the time they were off line then now I have to waste money to go for queries they are not fair they should treat people equally why people who were behind me already they got they pay wherelse I was the 1st to submit, No they are wrong and unfair