Unemployement fund

I fail to understand how the department of Labour works. It seems that you guys aren't doing so much to help people.<br> I did ufiling for my brother on the 03.03.2016 and it was suck on the \sent to assessor\" status. I call in to inquire what is happening on the application was informed the a UI19 was need from his previous employee which we obtained and was advised to sent it to the *** which I did so called back again was told that the incorrect information give need to send the information to the *** asked the agent I spoke to why was I give the wrong information was told it doesn't matter this the correct email now. Why doesn't anyone what to take own ship and they brush you off and that was the 15th of March when I called and emailed the UI19 that was requested of us to do. Call in today was told it hasn't been loaded or added onto his profile and would take 35days. I AM NOT PLEASED WITH THAT ALL I NEED TO WAIT THAT LONG TO GET WHAT BELONGS TO HIM THAT NOT ACCEPTABLE AT ALL THE LEVEL OF SERVICE THE DEPARTEMNT OF LABOUR IS ENFORCING ON SOUTH AFRICANS WHERE IS THE BATHU PELE POLICY THE GOVERNMENT NEED TO INFORCE. We need feedback "