Unemployed benefit, UIF claim

I'm very dissatisfied with the level of service I am currently getting from the UIF claims office. I app**** on the 02nd of September for an unemployed benefit. They told me to wait 20 days while my documents are being assessed. It's the 24th of October now and still no-one has gotten back to me with Valid feedback. It is so frustrating to call their contact center everyday enquiring about the very same thing. I have sent countless emails and all my documentation as well. Why is it that it's so easy to deduct our hard earned money if it's hard giving it back in the time of need. My finances are not looking good and they are taking their precious time to attend to our queries, not understanding that we are suffering. Something surely must be done. This is not on, if they are short staffed then the government needs to hire more staff so we can all be assisted in due cause!!