UNACCPETABLE SERVICE FROM THE UIF LABOUR DEPARTMENT!!!!

Ticket Reference Number: C-*** I would like to bring to your attention the unsatisfactory service that I have received from the UIF Labour Department. I got retrenched in May'20 last year and on the 21st of July'20 I submitted a claim on Ufiling for unemployment continuation of benefits. I received a confirmation acknowldegement sms regarding my claim submission and never heard anything back for a while. On the 17th of September'21 the status of my application reflected Payment done, but yet no payment was received. I further escalated this via email with the labour department and Ufiling support several times during which time they requested me to email my documents through and I did. I tried to get a hold of them again and it was impossible and later was told that they don't work there anymore. I tried again to contact the UIF call centre this year in February'21 and was asked to upload my documents through yet again via a link they emailed me, which i did and they confirmed acknowledgement of receipt of my documents and was told that I must wait 10-15 days as my application was sent to the claims department for processing. Never heard anything from them for weeks thereafter, I called again several times afterwards and requested for them to escalate this as a matter of urgency as I don't ever receive any feedback from them whatsoever. I called on Wednesday the 28th of July'21 and informed them that I need a status feedback regarding my claim by 3pm in the afternoon failing which I will be escalating this matter further and to no surprise to date no one has reverted to me regarding my claim. It has been more than one year since the submission of my claim with no resolution regarding my claim payment. I think that I have been more than patient but the service from the UIF Labour Department is unacceptable. I really suffered with no money being retrenched and at home for more than 6 months. What will it take just to get my payment from UIF much less any communication???? This kind of service is Pathetic!!!! I am appauled by this kind of service.

Fed-up, Frustrated & Serverely disappointed citizen!!! Charmaine Mewlal