Unable to get through to anyone

Good day,<br> <br> I have tried for this entire week to get through to a consultant, I have spent more than an hour holding on the phone each time. Today the voice prompt says they are unavailable and will only be back on Monday. Below are the numbers which I have been trying. My maternity leave is over, my claim has still not been processed. I get no feedback from my mails sent. It is highly frustrating as I do not even know if there is info missing from my claim.<br> <br> I would really appreciate some sort of feedback or even to be able to reach an agent when calling in:<br> <br> ***<br> ***<br> ***<br> <br> The voice prompt also says to please ask the agent to put you through to the service survey, I would have loved to have rated the service as terrible but no opportunity as no-one even answers.