UIF VERY DISAPPOINTING

Whilst I am happy with the customer service agents. They are always sympathetic. I was notified in March 2021 that my claim is sent to assessor....I have had no more updates. Seems like its lost in the WOODWORK. I've been unemployed more than a year now. I was the only stable breadwinner. Why if we paid so many years towards the fund....yet cant acess it when we desperately need it? VERY DESPONDENT.