UIF Vereeniging : no customer service, rude dismissive staff. Online system not working

Every month I diligently submit all the validated requested documentation via the UIF website. For some reason its declined and no payment made and when I contacted Winnie at the Department of Labour Vereeniging , I am told to re-submit on the system for continuation of benefits, which by the way was done. The system does not allow one to re-submit and gives you an inaccurate countdown of the number of days before you can re-submit an application. During this period it sits with the paymaster. Paymaster declines for no apparent reason and then The system allows you to reapply for the continuation of benefits. A vicious cycle. Poor service and customer experience. Winnie has not even read recent communication. PAYMASTER: after 15 days of submitting my application for continuation of benefits and trying to Resubmit, your system says you need a 10 day interval before a new submission can be made. What Maths is your online system using. I had exceeded the waiting interval by 5 days. Please Winnie respond, some feedback and clarity would be highly appreciated. Is your lack of response and dismissive rude behavior (in person) because I am white?