UIF useless service

I have lodge my claim more a less 6 weeks ago. Till then nobody has contacted me. I spend 20minutes hanging on for someone to answer phone, which nobody did. The reception lady even put me through to all the supervisors in the office and not one of them picked up their phones. Well now I wasted my last R50 airtime. Does the UIF know that their customers are the people with no jobs, we do not have money for airtime or petrol that is why we are claiming - \WE DONT HAVE WORK"I am really trying not to curse"