Uif - unresolved payment

When I recently lost my job, I had app**** for UIF unemployment benefit. I sent all documents that was requested and was then told the turn around times. After exceeding the turn around time, I then followed up via email where they asked me to submit the document again which then had me worried. The very next day I go in to the department of labour Johannesburg and submitted the same requested documents again and waited again the turn around time. After successfully being paid as per the communication sent via sms that one should reapply for continuation of benefit after 15day which I do. I'm requested the same documents I submitted previously on line and at the Johannesburg branch which I do. I received an sms stating that all is approved and payment will be made in 7 working day. I received that communication on Wednesday last week, which is over 7 working days and still no funds. I sent an email enquiring about this to receive an email telling me about 28 day and 35 day but I have sent a screenshot with the communication with no response.