Uif unhelpful department

Good day

I have given all my documents required by the labour department and have signed on the 2nd of December for my first draw.

They told me it takes 10 to 15 days for me to receive my first draw. I also called the call centre numerous times and they also told me the round about time it takes. I then called on the 15th day 23 December and then they told me they will escalate it and do a follow up.

I then went on the 6th to the labour department because I was suppose to sign for my second draw as that is what they told me on the 2nd December. When they assisted me they told that they have released my payout but they think there is some kind of froud going on and told me to fill in my banking details again and they will send it through and I must wait the money should be in in the week.

Now it is the 23 of January and there is nothing in my account and I'm nw really getting frustrated with this situation because I never had the best Christmas nor the best new years now it's time too buy stationary for my kids. I am very disappointed and not happy because when paper work was needed for my UIF to be completed properly I did all my best to do so was waiting in long queues from morning till afternoon went to the labour department almost more then 10 times.

I went back last week Monday the 13 and they said I must again wait for 7 working days I then went back on the 22 January and told them that there is istill nothing in my account the supervisor there then told me he will take my paperwork and check himself I must yet again wait for 7 days.

Now I'm getting very mad I really don't know what to do coz everytime I go there they give me days too wait. I mean this is not fair I have done my part given what was asked from me now why must I beg for my own money. I also send emails to the complaints and call centre department and no consultant has contacted me regarding this as I have given my contact details.