UIf unhappy client

Very bad service. I app**** for my Uif since February till now no payment and when I try to enquire by calling their customer service I can't be assisted as I have app**** at the centre not online still when you go to the centre you are told to join the enquiry que but still it does not help whatsoever because there's loadsheddinv and when the power its back employees take breaks all the time where else they had the entire 4 hours doing nothing bug they would still take breaks. This is really bad and unacceptable. Other centre's you apply and within 7 days you get your payment but in soweto everything its a struggle you cannot be waiting for an sms for entire 2 months no this is wrong how can an application be accessed but would take long to be approved. And then you will be receiving emails from an automated machine that provides reference numbers but cannot answer your questions or attend to your concerns