UIF ufiling online complaint

I submitted my online application first week in May 2023 online however I was told after my status change to “paymaster close” I can expect payment within 7days. I contacted the contact centre and the agent advise I should wait 15 business days. After 15 business days they escalated the issue however they are still waiting for the relevant department. These agent are like robotics confirming everything we are able to see on our end and not trying to resolve the matter. It’s the third month however the agent then advise to submit another “continuation of benefits “ …how can I do that if I did not receive my first payment? Meaning this will initially be my second payment. I think the online ufiling portal are being ****med. The walk ins don’t have issues but the online applicants is still waiting and the agents is not going an extra mile to resolve the issue instead they provide the labour department contact number but no answer. I contacted 17737 they took my complaint hopefully they will put an end to this ufiling online portal.