UIF SYSTEM NOT WORKING BAD CALLCENTRE MONTHS OF PAYMENTS OUTSTANDING

I am struggling endlessly with the UIF. Firstly they do not come back to me in regards to my outstanding payments for UIF. They secondly have no concise answer and they have not paid my UIF for the past few months despite me doing the COB as requested. The other fact is that if you call the callcentre they cannot give you any detailed information either. They say their system does not allow them to see what is outstanding on your payments. So why even have a callcentre! They can give no information. They have escalated my problem numerous times and I am simply getting fed-up. It is like they do not want to pay! Several times I have sent them emails and no reply. I have also tried to update my banking details on U Filing but nothing is processed as the system has an error. The whole UIF system is not working. They are really not able to assist or give clear answers. Why is this! How many moths do they need to get their house in order! Really Covid is not a reason to not do your job. Millions of South Africans are struggling but they simply do not care. Get your house in order UIF. Can any senior manager kindly contact me on *** my ID is *** I would appreciate a feedback immensely! My email is *** Much appreciated lets hope something comes from this complaint.