Uif status

I am completely disgusted with the amount of lies i have being told by the uif customer service. I honestly feel that most of them does not even know how to do they job. They get paid for doing nothing. I've app**** for my uif going for months now online. All document has been sent but my application status is being sent to the assesor for more than 3 months now. I've been told that this whole process normally takes 24 days so i was happy but when i saw nothing was happening to my application i called back and was told due to the pandemic its now 35 days but still nothing has been done. Every single time i call in they cant give me proper information. They dont even put me through to do the manager when i ask to speak to one,they say our manager will contact you with in 24hrs,or my manager is on another call. The previous 5 people that i did speak to told me they sending my documents to admin cause they have a direct contact with the assesors so i will receive feedback on my statuses in 7 days and every single time i did not receive any feedback. I have sent emails complaining about this but received nothing from them. Its going 4 months that ive app**** and not recieved feedback from them. I dont see whats the use paying for uif when you can take advantage of it when you umemployed and need the money. They make you cry for your own money and besides that this is my very first time of applying for uif from all the years that ive worked for. The people that got the jobs are not even doing they jobs most of them dont even know how to do they jobs. You have to tell them how to do it. How is it that they even got employed when they not fit to do they jobs. Using the pandemic as an excuse for not completing their jobs. But the pandemic wouldnt of put you so far behind with your'll work. Im fed up im going to be sueing your'll.