UIF Poor Service - No Service!!!

Poor service!! When it come to maternity benefit claims, you are allowed to do the application online. My daughter has been sending emails for the last 3 months to the UIF offices to unblock her profile in order to do the online application. She has been put on forced maternity leave by her employer and is not earning any income at since the end of May. When you phone there is no answer, when you mail there is no feedback. How is a person suppose to get hold of someone if the only options are these two. Going to their offices will surely ensure that you get Covid-19. Does anybody care??