UiF Please help!!

UNABLE TO PROCESS CLAIM

Good Day, I know the uif process can be painful but when we are trying and trying to get out claims resolved with no support from uif I just don't know where else to turn.

I recently lost my job and have tried to register on the uif portal to submit my claim but it says that my profile has been locked ? I have never ever tried to register before this is the first time. I called the uif support number 3-4 weeks ago where i was advised that my portal would be unblocked in 10 working days. I have waited the 10 days with no communication and followed up again on Friday early morning where I was assured someone would call to assist me, but still I have not been assisted, we hold on the phone for close to an hour, explain what our issue is and not once, countless times have the agents just simply dropped my call because they don't want to deal with a disgruntled client. My portal remains blocked and I am unable to submit my claim. This was created so that we do not have to go and stand in lengthy lines for hours and for us high risk customers it isn't ideal.

I understand the uif process is a lengthy one but PLEASE can someone assist me urgently. Being without work makes uif my number one source of income in covering my expenses.

All of the help i can get to get the process started will be so greatly appreciated.

Kind Regards Amanda Lee Green ***