UIF Payment proceedure

I have been waiting for over a year now for UIF payment. I receive SMS stating that the Paymaster has approved the claim but apparently it then goes to the Finance Department for payment to the client's account. No payment is forthcoming and I the have to apply for a Continuation and the process starts all over again. Why have a website to speed up claims if it is not working. One speaks to a call center agent with no authority other than to escalate and one cannot speak to a higher level. Queues are so long at the center with no services i.e. toilets, Kiosk for refreshments etc.