UIF Payment not Paid !!!

I would like to lodge an complaint against the UIF call center department for the lack of professionalism and lack of inaccurate information being provided whenever I call in. I have submitted documents on the 03 October2025 at the Mitchell's Plain Labour department and on the 16th October 2025 submitted Online or payment request up until today the money has not reflected in my account and whenever the call center is being called every Agent has an different explanation as to when the money is supposingly to reflect.One agent says I need to count from submission date from the 16 October for the 7-15 working days for the funds to reflect .Then another tells me i Need to count from the 21st October the funds has been released and approved by the Masters - If it is that I have to count from the 16th today is the 9th day excluding weekends to count for the turnaround period the FUNDS IS STILL NOT REFLECTING!!!.... and when i request to speak to a Superior the agents DROPS the call in my EAR!!!. This is ATROCIOUS behavior and no one an escalate this to Higher Management to resolve this for me. I need the CEO of the UIF Labour department to contact me urgently otherwise I am taking this even further.Regards,Angry ***