Uif pay us please

Good day I'm so disappointed about department of labour uif, is been 2 months without any Payment, I called no solution, emailed no response the just send ticket numbers my last ticket number was on the 28 September 2023 ticket number C-***. I want to know where can I complain and my issue to be resolved, when calling call center the always escalate the matter but no feedback, when asking the feedback the consultant always no response the will do another escalation but no answers, two months of hunger but I have money on UIF but I hard to get my money that I worked for, where can I get help please is tight to be unemployed please two months is long time.