UIF online "service" non-service!

I app**** for UIF maternity benefit online(June 2021) before going on maternity leave (July2021). After numerous calls and re-sending of documents to the Department of Labour since my child's birth, I was only told(10th March 22) after visiting the Department of Labour that I actually needed to have re- app**** for the benefit after my child was born, before the 6 months benchmark. I was also told that even though I app**** online I still needed to have visited the department of labor branch. Which I feel then questions the point of online service "offered" by the UIF.