UIF online service approval department a waste of time

UIF online submissions for payment continuation. I submitted my UIF payment continuation the 1st of December no payment received up to the 8 th of February . It was laying in donones mail box from 1 Dec an no one attended to it I had to go the the UIF offices again to write my info id etc on a list to be able get payment I received an sms will be paid in the next 7 days. So now I am waiting … My point is what is the purpose for the online to do payment continuation but to be able to get payment you still have to go and stand in the queu as that is more reliable. To have to wait six weeks then you must still wait another 7 days for payment if not longer. Again People not doing their jobs that they get paid to do since 1 December they don't give a dawn about people not having money over December month. I have phone the call centre it is laying with the person that must approve it.