UIF Online Claims

Since DOL have contracted the claims to Alteram, I have experienced the worst service since I have started assisting clients with online Claims. AND, DOL is so scared that their branches will close down, due to online submissions, they now insist that clients have to now come in and sign at the branches (and boy, those people are so 'friendly'). Before lockdown, 5 of my clients' submissions were accepted and they were paid. I am battling to have 2 clients paid since lockdown. Their service is pathetic, that is all I can say.