UIF Online Claims

I have app**** online for my normal uif benefits on the 20/6/2020.i receive an sms with a turnaround time of between 1-35 days. 3 months later I received an sms to say my application was refused.(not even a reason) I then go to the uif dept in Durban Central in the middle of October, waited in the long queue and they push me from one person to another.nobody there had any advice.one consultant by the name of Thabani Vilakazi.took my documents, gave me his email address and never bothered responding. I send an email to the claims dept only for someone to tell me I'm still active on the system. Then I send them my completed UI19 and Salary Schedule form as requested by them.this was done in November. Then I call them weeks later in December only for the consultant to tell me I need to wait a further 35 days for any feedback. What kind of nonsense is this? Every month for the last 6 years I paid my UIF and now it feels like I'm being punished for it. It's getting closer to January 2021 and it's going to be 7 months but I have received nothing but frustration from you useless uif people. All I want is what's due to me. Whats the delay? And why does nobody in your godforesaken call Centre have any answers.? What kind of organization are you running?? pays out millions to ******* individuals in a few days but honest people need to wait for a response after months. Why do our documents need to be scrutinized for 3 months all because your employees feel the need to have itchy fingers??, Stop wasting my time and Pay me what is due to me!!! #UIFMUSTPAYUS