UIF online application system is a failure.

I was retrenched on 30 May 2020 from work and app**** online for my UIF benefits on 30 May 2020 via Ufiling and my received my case number on the same day. 16 days later on 16 June 2020 I received an online notification "Completed by Assessor", then the following day 17 June 2020 received another online notification "Siyaya Status - Not Approved/Refused". On the same day I sent a "Notice of Appeal" as I don't know what this notice meant. I also submitted my UI-2.8 form via email to Vosupport and received no notification from them. I sent numerous emails to "UIF Services Support" for an update on my claim and even tried calling their helpline toll free number which refers me to send an email as they only deal with Covid-19 UIF related matters. I eventually got through to helpline agent and he told me I have to visit a UIF office as they only deal with Covid-19 related cases and can't assist me. This is so ridiculous and a complete failure, how can you accept UIF online applications and not even have a helpline to assist with online enquiries. It's going for almost 2 months and I have not received a single UIF payment.