UIF not working for poeple

What a disaster. Submitted an application from beginning of April. More than a month went by without any payment. Call centre agents cannot check what is issue is. Online portal is weak and do not supply any reasons for decline. Most frustrating ever resulting in poeple not getting paid without any reason. Causing mush more stress in already very bad circumstances. Can't even ask or refer my matter. If someone read this please help.