UIF- not paying my employees claim- Been trying for over a year!

I have been trying to sort out my employees UIF for over a year now. She had to go on disability because she was diagnosed with a lung disease and has to be on oxygen for 20 hours a day for the rest of her life and now is unable to work. She has been religiously paying her UIF for over 16 years. We app**** for her UIF in august 2022. All documents have been submitted and there is nothing outstanding. She lives in a rural area and has no access to internet or knowledge on how to follow up with the UIF department. I have been trying to find out why the claim has not been paid yet on her behalf. Every time I call, they say they are escalating the claim and will call her. I have been following up for 6 months now on a weekly basis and all they can tell me is that the claim will be escalated and they cant tell me why it has not been paid as yet. The department that authorises payments do not have a contact centre so a person cannot ask them directly. When I call the UIF call centre they say a different department does the payments and there is no contact centre for them. All they can do for me is escalate the query. This has been ongoing for over a year now, and my employee still has not been paid. This is disgusting! How can this happen to people that really need this money. So disappointing!