UIF not paying claims

Hi ,is the anyone who can assist with this?. I have app**** for UIF since March 04/05 2025. I was told to come back in April to sign for payment,which was promised to be done in the next 10-15 days after application. When u went back in the given date I was told to come back the other month which is supposed to be this month May. I tried to follow up using their call centre but all I get is run around. Is there anyone who can assist with a matter like on how to escalate it. Why should one go through this ?