UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

I've been trying to have my 3rd payment due to me since December 2023. The UIF now finally found out the the USSD system and/Ufilling is a MESS. Today 8 DAYS LATER AND 6 WORKING DAYS done the line since the UIF logged a call with IT SUPPORT on the 16/1/2024, NOTHING HAS HAPPEN TO SORT OUT A SIMPLE PROBLEM. You continously get EXCUSES, AFTER EXCUSES, and problem never sorted out. A COB request was done bia USSD system with the help of UIF DELMAS, MPUMALANGA. Now the try and blame ME for the FAULT??? See email trail below and JUDGE FOR YOURSELF:

From: Oscar H. Hoole <***> Sent: Tuesday, January 23, 2024 9:28:28 am To: Philisiwe Mabuza <***> Cc: Evelyn Mokoena (WTB) <***>; Mothemane, Thabang <***>; F**** Potgieter (WTB) <F*******>; Nomalan Pillay (PTA-LC) <***>; Gladys Sekhukhune (HQ) <***>; Thato Prince Chilwane (WTB) <***> Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day,

It's now 7 days and 5 working days you Philisiwe Mabuza and Nomvula Mkhonto contacted me requesting screenshot of my COB next allowed online request.

Attached confirmation of the telephone call where you stated on the 16/1/2024 that a call had been logged with your IT SUPPORT SERVICES - SEE ATTACHED EVIDENCE OF THIS CALL.

Email confirmation was also sent of the COB evidence on the 16/1/2024.

Below is my last email and want to know what has been done as I still have no payment.

I also attached today's evidence that nothing has been done per my case as no COB transactions can be done via USSD and Ufilling.

What are you going to do about my case NOW. I HAVE NOT RECEIVED ANY FOLLOW-UP EMAILS FROM???

Waiting your urgent response.

O Hoole

From: Oscar H. Hoole <***> Sent: Friday, January 19, 2024 2:06:54 PM To: Philisiwe Mabuza <***> Cc: Evelyn Mokoena (WTB) <***>; Matome Marapjane (WTB-PO) <***>; F**** Potgieter (WTB) <F*******>; Nomalan Pillay (PTA-LC) <***>; Gladys Sekhukhune (HQ) <***>; Thato Prince Chilwane (WTB) <***> Subject: Re: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023) Oh! , Further to your comments on your note below:

"The fault was a result of you submitting 4 COB’s in one month December(1, 4, 6 & 20/12/2023) which caused a serious discrepancy on the Virtual Office System as they were allocated one case number as you stated above and in some instances dates were overlapping with ones already paid e.g. 1-4/12/2023"

It's a simple process (I retired as a IT SYSTEMS SALES and TECHNICAL CONSULTANT), get your IT to remove/cancel all last transactions after my last request 1/12/2023 in the USSD portal. Contact me to do COB and get your PAYMASTER OFFICE to arrange payment the next day. 3 days then my funds are in my account.

WHAT IS SO DIFFICULT ABOUT THAT - INSTRUCT IT TO DO THIS NOT ASK THEM FOR HELP BY LOGGING A CALL??????

10 > 100 it will take them, SO INSTRUCT THEM TO DO THERE WORK AND I WILL BE PAID.

SIMPLE, ISN'T IT.

O HOOLE

From: Oscar H. Hoole <***> Sent: Friday, January 19, 2024 12:43:30 pm To: Philisiwe Mabuza <***> Cc: Evelyn Mokoena (WTB) <***>; Matome Marapjane (WTB-PO) <***>; F**** Potgieter (WTB) <F*******>; Nomalan Pillay (PTA-LC) <***>; Gladys Sekhukhune (HQ) <***>; Thato Prince Chilwane (WTB) <***> Subject: Re: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day Philisiwe,

Sorry, but you trying to shift the poor service and blame to me.

All these requests (USSD) were done at the Delmas office and under instructions from your Consultants.

I made one request via the uFiling system.

I suggest you stop making excuses for the poor service and sort out my payment.

O Hoole

From: Philisiwe Mabuza <***> Sent: Friday, January 19, 2024 11:48:50 am To: Oscar H. Hoole <***> Cc: Evelyn Mokoena (WTB) <***>; Matome Marapjane (WTB-PO) <***>; F**** Potgieter (WTB) <F*******>; Nomalan Pillay (PTA-LC) <***>; Gladys Sekhukhune (HQ) <***>; Thato Prince Chilwane (WTB) <***> Subject: FW: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day Mr Hoole

Please note that as much as this office understand your frustrations in this regard and working 24/7 to resolve the technical issue, your constant ************s and threats do not help the matter but rather interrupts(negatively) the efforts this office are making.

All four officials mentioned in the e-mail below has specifically explained to yourself that the call logging process takes long not 1 day and definitely not 3 days as it depends on the complexity of the case/error.

The fault was a result of you submitting 4 COB’s in one month December(1, 4, 6 & 20/12/2023) which caused a serious discrepancy on the Virtual Office System as they were allocated one case number as you stated above and in some instances dates were overlapping with ones already paid e.g. 1-4/12/2023.

Our system portals and Standard Operating procedures do not cater for manual payments from 01 July 2023 therefore a manual COB cannot be accepted and processed.

I can confirm that I have been constantly responding and updating yourself via e-mails and telephone.

You have already copied the office of the presidency on this matter and your notification of forwarding the issue to Helo Peter is noted and we shall await correspondence from all the structures we will respond accordingly.

P/S: We will still update you as soon as the case logged has been finalised and responded to. This office will make follow ups with ICT within 5 working days until the call is resolved.

Kind regards,

P. Mabuza

From: Oscar H. Hoole <***> Sent: Friday, 19 January 2024 11:06 To: Evelyn Mokoena (WTB) <***>; Matome Marapjane (WTB-PO) <***>; Philisiwe Mabuza <***>; Nomvula Mkhonto (wtb) <***> Cc: Thato Prince Chilwane (WTB) <***>; F**** Potgieter (WTB) <F*******>; Nomalan Pillay (PTA-LC) <***>; Gladys Sekhukhune (HQ) <***> Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day,

1. On the 16/1, Ms Evelyn Mokoena sent me a email that Ms Nomvula Mkhonto will log a call with SUPPORT.

2. On 16/1 Ms Philisiwe Mabuza telephonically contacts me that she is at the PAYMASTER office trying to sort out my problem with Nomvula Mkhonto and will log a call.

3. On 18/1 I received a telephonic call from Mr Matome Marapjane that there is still a problem, he can see that there is a PAYMENT in the SYSTEM but the FINANCIAL SYSTEM won't allow a PAYMENT. He will log a call.

4. NOW - THIS IS 3 PEOPLE WHO HAVE LOGGED A CALL OR TRYING TO LOG A CALL with your SUPPORT COMPANY (WHO IS PATHETIC) because after maximum of 3 days my problem should have been sorted out by SUPPORT according to MR Matome Marapjane.

FINALLY, WHAT DOES THIS TELL ALL YOU PEOPLE????

WHERE IS MY MONEY AND WHY NO MANUAL PAYMENT PROCESSED BY UIF DELMAS TO PAYMASTER JHB???

From: Matome Marapjane (WTB-PO) < *** > Sent: Thursday, January 18, 2024 8:46:24 am To: Oscar H. Hoole < *** > Cc: Nomvula Mkhonto (wtb) < *** >; Evelyn Mokoena (WTB) < *** >; Philisiwe Mabuza < *** > Subject: RE: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good Day

Kindly note we have logged a call to resolve your case ,we will keep you updated of the progress.

Kind Regards

Matome Marapjane

From: Oscar H. Hoole < *** > Sent: 18 January 2024 08:08 To: Evelyn Mokoena (WTB) < *** >; Matome Marapjane (WTB-PO) < *** > Cc: Nomvula Mkhonto (wtb) < *** > Subject: Re: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

STILL NO RESPONSE RECEIVED FROM ANYONE??? From: Evelyn Mokoena (WTB) < *** > Sent: Wednesday, January 17, 2024 10:24:00 am To: Oscar H. Hoole < *** >; Matome Marapjane (WTB-PO) < *** > Cc: Nomvula Mkhonto (wtb) < *** > Subject: RE: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good morning colleagues

Kindly attend to the enquiry

regards

From: Oscar H. Hoole < *** > Sent: Wednesday, 17 January 2024 09:57 To: Evelyn Mokoena (WTB) < *** > Cc: Nomvula Mkhonto (wtb) < *** > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day,

What is the status of your emails and when can I expect payment?

Why cannot a manual payment be processed and approved by the PAYMASTER to pay funds into my account by Friday?

Surely while your Support Team you log a call with to sort out my problem (Ufilling and USSD mess) and payment status, someone with authority can approve or authorise a manual payment?

I await your urgent update and reply on payment.

O Hoole

From: Evelyn Mokoena (WTB) < *** > Sent: Tuesday, January 16, 2024 11:22:20 am To: Oscar H. Hoole < *** > Cc: Nomvula Mkhonto (wtb) < *** > Subject: RE: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day

Please note that Ms. Mkhonto will log a call..

Regards

From: Oscar H. Hoole < *** > Sent: Tuesday, 16 January 2024 10:43 To: Evelyn Mokoena (WTB) < *** > Cc: F**** Potgieter (WTB) < F******* >; Nomvula Mkhonto (wtb) < *** >; Thato Prince Chilwane (WTB) < *** > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Please advise who is going to sort out your ufiling online system and USSD PORTAL system to get my last payment request done.

Surely a manual payment can be arranged via the PAYMASTER SYSTEM or the PAYMASTER himself?

Someone needs to sort this out ASAP and get a payment through as there is still more than R20,000 due to me.

O Hoole

From: Oscar H. Hoole < *** > Sent: Tuesday, January 16, 2024 10:35:58 AM To: Evelyn Mokoena (WTB) < *** > Cc: F**** Potgieter (WTB) < F******* >; Nomvula Mkhonto (wtb) < *** >; Thato Prince Chilwane (WTB) < *** > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day,

Thank you for your email.

The COB at PAYMASTER FOR PAYMENT is attached.

The USSD REQUEST done reflects the same, so how is it possible to do a COB when your USSD PORTAL system won't allow this.

This is what I've been trying to tell Mr Chilwane for the past week.

There is something wrong with the system under my ID NR. Why then had my payment as Mr Chilwane on ufiling not been Auto Closed and why not can I not do a COB via USSD PORTAL - SEE ATTACHED PROOF.

SEE ATTACHED PROOF.

O HOOLE

From: Evelyn Mokoena (WTB) < *** > Sent: Tuesday, January 16, 2024 10:21:04 am To: Oscar H. Hoole < *** > Cc: F**** Potgieter (WTB) < F******* >; Nomvula Mkhonto (wtb) < *** >; Thato Prince Chilwane (WTB) < *** > Subject: FW: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good morning

Kindly see the below email from Mr. Chilwane regarding your payment.

regards

From: Thato Prince Chilwane (WTB) < *** > Sent: Tuesday, 16 January 2024 10:17 To: Evelyn Mokoena (WTB) < *** > Cc: Georgina Malatsi (WTB) < *** > Subject: RE: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day

The last payment request was the 4 TH of December of which it was paid, the is no latest request for payment. I have written an email and advised the client to submit a request for payment and none has come through.

I have spoken to Philisiwe and explained to her that the system doesn’t have a request for the 20 th

Regards

From: Evelyn Mokoena (WTB) < *** > Sent: Tuesday, 16 January 2024 08:38 To: Georgina Malatsi (WTB) < *** >; Matome Marapjane (WTB-PO) < *** > Cc: F**** Potgieter (WTB) < F******* >; Thato Prince Chilwane (WTB) < *** >; Nomvula Mkhonto (wtb) < *** >; '***' < *** > Subject: FW: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023) Importance: High

Good morning Mr. Marapjane

Kindly assist the client with the payment.

Regards

E.Baholo

From: F**** Potgieter (WTB) < F******* > Sent: Tuesday, 16 January 2024 08:26 To: Evelyn Mokoena (WTB) < *** > Subject: RE: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

From: Oscar H. Hoole < *** > Sent: Tuesday, 16 January 2024 06:20 To: F**** Potgieter (WTB) < F******* > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** COB (PAYMENT AT PAYMASTER - 20/12/2023)

Good day F****,

Please can you help me to get paid?

You have seen the email trail - the Delmas UIF CENTER can't, they confirm the system shows payment at Paymaster now 17 working days and must just wait for the Paymaster to do his work????

Thato Chilwane Paymaster Supervisor is not applying himself to my problem - no one is?

You have seen Ms Philisiwe Mabuza email below last Thursday 11/1/2024 - nothing paid yet.

ID Nr *** 086.

COB AND USSD STATUS CONFIRM PAYMENT AT PAYMASTER BUT STILL NO PAYMENT???

Please assist urgently.

O Hoole

Cell ***

From: Philisiwe Mabuza < *** > Sent: Thursday, January 11, 2024 3:09:20 pm To: Oscar H. Hoole < *** >; Tiny Tshego (WTB) < *** > Cc: Thato Prince Chilwane (WTB) < *** >; Georgina Malatsi (WTB) < *** >; Nomvula Mkhonto (wtb) < *** >; Sharon Montsa < *** > Subject: RE: UIF NON-PAYMENT - REFERENCE NUMBER *** CONTINUATION OF BENEFITS (PAYMENT AT PAYMASTER - 20/12/2023) ONLINE SUBMISSION AND USSD REQUEST

Good day Mr Hoole

Please be advised that Mr Thato Chilwane who is the Paymaster Supervisor will ensure that the payment submitted by yourself on 20.12.2023 via ufiling is processed by the paymaster.

Kindly submit COB after 28-30 days from the last submitted in future not 16 days as in this case to avoid confusions and assist you to get benefit amount for a month(larger) which is to your benefit as well.

NB: This payment when processed will be for only 16 credit days which will be far lesser than the previous two payments you received.

Your next COB submission should only be on 21.01.2024.

Kind regards,

P. Mabuza

From: Oscar H. Hoole < *** > Sent: Thursday, 11 January 2024 13:41 To: Tiny Tshego (WTB) < *** >; Philisiwe Mabuza < *** > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** CONTINUATION OF BENEFITS (PAYMENT AT PAYMASTER - 20/12/2023) ONLINE SUBMISSION AND USSD REQUEST

Hi Tiny/Philisiwe,

How can this MESS be sorted out?

Who is Thato Chilwane (the PAYMASTER or his Office Assistant)?

What do I need to do further, the payment shown online request as well ad USSD shows both Request Payment done and Payment in Process?

I have no IDEA what to do where to find help? Can one of the Delmas Officials/Consultants not help?

Waiting your URGENT response.

O Hoole

From: Oscar H. Hoole < *** > Sent: Thursday, January 11, 2024 1:27:48 pm To: Thato Prince Chilwane (WTB) < *** >; Philisiwe Mabuza < *** >; Tiny Tshego (WTB) < *** > Cc: Georgina Malatsi (WTB) < *** >; Matlading Nchabeleng (WTB-PO) < *** >; Philisiwe Mabuza < *** >; Sharon Montsa < *** > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** CONTINUATION OF BENEFITS (PAYMENT AT PAYMASTER - 20/12/2023) ONLINE SUBMISSION AND USSD REQUEST

Good day all,

Can a URGENT manual payment process not be instituted immediately per my outstanding funds still due to me?

I've only received 2 of my 4 or 5 payments due from my R64, 000 that was due. R34k and R7k have only been paid.

PAYMASTER, can you not approve a immediately payment URGENTLY until all is sorted out on your system for me?

@Philisiwe Mabuza ,

@Tiny Tshego (WTB) can you not do anything from the UIF Delmas Office to assist.

The uFiling and USSD system states I still have payments due from the R64k.

Waiting all urgent response.

O Hoole

From: Oscar H. Hoole < *** > Sent: Thursday, January 11, 2024 1:02:53 PM To: Thato Prince Chilwane (WTB) < *** > Cc: Georgina Malatsi (WTB) < *** >; Matlading Nchabeleng (WTB-PO) < *** >; Philisiwe Mabuza < *** >; Sharon Montsa < *** > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** CONTINUATION OF BENEFITS (PAYMENT AT PAYMASTER - 20/12/2023) ONLINE SUBMISSION AND USSD REQUEST

Good day,

Further to me last email and your first email, attached see there is outstanding payments according to the USSD system and can only request payment COB request in 19 days???

How and when is the PAYMASTER going to sort this out.

I've attached the USSD Option 4 snapshots for as evidence and proof that there is an out standing payment.

O Hoole

From: Thato Prince Chilwane (WTB) < *** > Sent: Thursday, January 11, 2024 12:05:08 PM To: Oscar H. Hoole < *** > Cc: Georgina Malatsi (WTB) < *** >; Matlading Nchabeleng (WTB-PO) < *** >; Philisiwe Mabuza < *** >; Sharon Montsa < *** > Subject: FW: UIF NON-PAYMENT - REFERENCE NUMBER *** CONTINUATION OF BENEFITS (PAYMENT AT PAYMASTER - 20/12/2023) ONLINE SUBMISSION

Good day

Please note there’s no request for payment dated 20/12/2023, the last time you did a request was the 1 st of December of which it was paid, the sms you received was in relation to the request you submitted on the 1 st , thus there is no outstanding payment under your ID. In order to receive further payments you must do a request for payment.

Regards

From: Thato Prince Chilwane (WTB) Sent: Thursday, 11 January 2024 09:48 To: Miemie Mhlabane (WTB) < *** > Subject: FW: UIF NON-PAYMENT - REFERENCE NUMBER *** CONTINUATION OF BENEFITS (PAYMENT AT PAYMASTER - 20/12/2023) ONLINE SUBMISSION

From: Oscar H. Hoole < *** > Sent: Thursday, 11 January 2024 08:14 To: Thato Prince Chilwane (WTB) < *** >; Sharon Montsa < *** > Cc: Georgina Malatsi (WTB) < *** >; Tiny Tshego (WTB) < *** >; Matlading Nchabeleng (WTB-PO) < *** >; Philisiwe Mabuza < *** > Subject: UIF NON-PAYMENT - REFERENCE NUMBER *** CONTINUATION OF BENEFITS (PAYMENT AT PAYMASTER - 20/12/2023) ONLINE SUBMISSION

Good day PAYMASTER ( attention Thato/Sharon),

Just for your information, 14 working days later and still no payment.

You don't reply to Ms Mabuza (UIF DOL) below 2 days ago or even the least Me?