UIF NIGHTMARE

Staff have been retrenched from the company I work from due to the Covid-19 pandemic and these staff members have been struggling to get onto the UIF online platform to claim. They are all registered online, with the exception of 1 person who has had their account locked. I have tried unsuccessfully for days and I have tried phoning the Department. Note : All calls are answered by an answering machine to ask you to phone the Covid Ters hotline ***. When I finally get through to this number I am told that they don't deal with the normal UIF. I am beyond frustrated as are the staff that were retrenched end of March and cannot claim.