UIF never responds or pays!!!

Since being retrenched, i waited almost a year for my initial lumpsum. Then waited 6 months for 1 payment of continuation of benefits. I have app**** for teh last 3 months to which I have still not been paid and have been calling in every week to escalate.

NB. I HAVE BEEN PAYING UIF SINCE THE AGE OF 19, THIS IS THE FIRST TIME I HAVE EVER CLAIMED YET I AM GETTING NO ASSISTANCE. THE UIF DEPARTMENT WILL ESCALATE A MATTER OVER AND OVER, I WILL SEND A 100 EMAILS AND IT IS NEVER RESPONDED TO.

Please assist!!!