UIF Matters

I am so disappointed with UIF Service.i app**** online and I was busy with the follow up about the claim.i spoke to different consultants and the last one I spoke to told me that the money was paid on the second of December,but still nothing said I must call again this week to check if the matter is been sorted out.now when I call the consultant told me that the UIF online it's not longer working.i need to go to the office and I will get my payment next year January 😡😡😡I lost my id and the date they gave me it's 2 january.now how will I do my application without my id because online it was easy and people at uif in pretoria they are so rude they dnt know how to talk to us.so now I can't buy school uniform and stationery.ita not my fault that their system it's not working .why didn't they send us message to tell us for continuation we need to go to the office.uif it's really failing us .their consultants are not honest they are busy lying to us about payment knowing so well that their online system it's not working