UIF IS A WASTE OF TIME IN THIS COUNTRY

I have been trying to claim UIF since August 2023. Communication from this department is zero. The call centre is an absolute joke as nobody can actually assist and the excuse is always that they have no access to the system. The latest feedback I received after contacting them numerous times is that I now have to produce payslips, bank statements, an IRP 5 as well as have an interview. I have paid uif my entire working life (I'm 50 now) and now that I claim, there is one issue after another. Emailing is also a joke as the goto response is that they will revert after 14 days but since August 2023, I'm yet to get a response. Uif payments should be voluntary and not mandatory. All of this is after being threatened verbally (saying he would break my back) by one of their senior staff members.