UIF - Inefficiency at its best

The go-to place for ultimately experiencing inefficiency at its best.

Crippling service with a glossary of rude & directionless agents (whether in house at the respective branch or over the phone) , who are a perfect reflection of taxpayers money wasted.

1st week : I apply at the Alberton branch and I am told I need to also apply online , which i successfully did.

3rd week : I still await for my verification status to be approved.

4th week : I reach out to the call centre and I am told the reason my account hasn't been successfully verified is because I loaded my ID in jpeg. Mind you how long would it really take a document to be converted by anyone from one format to the other? Anyways I forward the ID immediately and reach out to *** & ***.

5th week : The *** & *** fail to take up the very case or get back to my automated reference number.

6th week : I reach out to the call centre and once again I am asked to resend my ID , only this time it should be certified because apparently my vetting status failed. I mean what's the likely hood of incorrectly answering your ID number , cellphone and current / previous place of employment?

The place is in absolute shambles at such a worse time when our unemployment rate is at its highest.