UIF EMPLOYEES INCOMPETANT

Why do applicant who apply for benefits online need to go into UIF labour dept when for instance the medical was not tick by DR why do the mother with the baby needs to go into the UIF HQ and re-submit her forms, why can't she just email it to VO support? And why do a person who is claiming unemployment benefits, supplying UIF with a UI2.8 with a savings account must submit 3- 6 months bank statements for their cheque account? interesting and the Employee of UIF is very rude and addiment that he won't payout the applicants money without these statementents? interesting