UIF dissapointing

my claim has been pending for almost two months now every time i try contacting the call centre i use up to R30 airtime and still no answer sometimes someone answers and then just puts me back into the queue all i want to know is if my claim is in process. <br> <br> Ticket: E8EB4C*** Re: Case # *** damaris emailed me to say awaiting UI19 form i sent it on monday i email him everyday but he fails to respond all i want to know is how much longer