UIF disorganized and disrespectful

I claimed for continuation of Unemployment Benefit on the 30th of May 2023 via the UIF website. On the 07 July 2023 I received an sms confirming the claim and stating the payment will be made within 7 working days meaning on the 18th July payments will be on my account. I did not receive the payments then on the 19th I called in I spoke to Reagile I think who escalated the matter and said the payments should reflect on the 21st which is today however if I do not receive the payments I should call in. I then called in today first spoke to Nadira Lewis who surprisingly advised me that there is No turn around time for escalations and payments as she said she was advised by the team leader. I asked to speak to the team leader Nadira decided to hung up on me. I called in again spoke to Sipho who tried to help me but also failed because he also stated the department doesn't have a turn around time... How do they measure themselves without the turn around time. He then called the team leader to explain to me but Tshegofatso Tsawane who apparently is a trainee fascilatator spoke to me he first said the team leaders just knocked off, when I asked how do they knock off and not let their staff know he changed and said they are in a meeting. Tshegofatso has no respect for clients with an attitude he told me how him alone knows what the whole company doesn't know that the turn around time can take up to 3 months because of bank confirmation. He spoke to me like I am a child. With no client mind he made sure he says what hie wants how he wants and I could do nothing to him. Fuul of himself without telephone attiquate like he runs the show.

Kindly help me to first resolve my natter *** 2ndly for UIF to have trained personnel attending to our calls 3rdly for Tshegofatso to go back home and learn some respect or at least grow up.