UIF DISGUSTING SERVICE

Good day,

I was on maternity leave for 4 months and on the 21st November ill be at work for a month and i have not received a single cent from the UIF department.

I have called and sent through multiple documents to finally get my application on the system, and now after multiple calls with no follow ups and excuses that management is in meetings and I can't get references numbers because the call center agents jots down information on a paper and then drops the call on me on because I insisted for a follow up Ref on 12/11/2020 ( I'd like this agent to be found and calls needs to be listened to because the service is disgusting.

She mentioned that they cannot proceed with my documents because my company had claim Ters in lock down for the first month of my maternity leave and when I asked her so what about the other 3 months she said the company needs to pay that back first which makes absolutely no sense because if that's so much of an issue then why not just pay the other 3 months and not pay the first month. Having to constantly call and have the line dropped is extremely annoying and it sounds like the agents have no idea what the hell they doing because they have all my relavent documents.

I have never experienced such poor disgusting service and this from a Government service. The people sitting on the phone knows absolutely nothing about what's going on