UIF Department - Zero Service, disgusting!!

I submitted my first UIF claim via Ufiling self service website on 5 July 2021. Git the sms that it had been registered and that I can check back on the stus in 20 day (nowhere during this timeframe was I told that Docs needed to be submitted) Only when I called i on the 2nd August, they said I need to send in UI19, certificate of service and copy of ID. I did this immediately. On the 17th August I got a sms saying the payment has been parked due to no docs received. Bear in mind during these passing days I kept calling in to see if my mail had been received and have forwarded it on at last 3 more times - never got any reply to this day. The next day my payment was cancelled. I now had to log a formal appeal, the query line is out of service and the website keeps crashing. I am disgusted that they make you jump through hoops and then this is the outcome. Horrible. Unacceptable.