Uif department prospecton poor customer service and liason

I was allocated to sign for my uif on applying on the 28th of September 2020 my next given date was today I app**** for my funds at the prospecton branch and service was most pathetic we are treated like ***s by the officials there where 14 of us that where refused to be seen to around 11:30am being told that they would only finish with the rest of people around 4pm we then questioned why we where not told this and the people begun dropping bins and shouting and screaming as to why they been treated in this manner after a bit of a stir they decided to do a walk about asking us of our problems many of the people out of us 14 where finding out why we where not paid they advised us that there is a back log of and including July which they where completing many of people who where there had borrowed money including myself to get to sort out our uif funds I was only advised and not even placed onto system to check as to what my status was prior to this I had called told free hot line number and they advised that my bank statement was a problem uif official advised that my claim would be processed and an SMS to be sent to me before 1 December now looking at current financial difficulties we where all facing and feed back from the officials is very poor they have no interest in understanding how our families are suffering consequences and strain it is taking on us if there is anybody out there who can assist me in this matter as I am currently unemployed and require my funds paid out to me I would highly appreciate it any referrals as well this department needs to investigated as to why such a long back log today I've seen big grown men cry and thinking of resorting to crime to support their family's and homes we wonder why our crime rate is so hi we need to look at our department and how they treat us there health risk of toilets is disgusting pathetic sitting there for over 7 hrs and being turned away and been unable to use a toilet is a very sad affair please can someone in higher authority assist with this matter before it ends up in an explosion