UIF customer care HORROR

App**** for my UIF via U-filling in Dec 2020 and was told that my papers were not received,i sent in other batch of papers which were confirmed to be received.in January i called to check how far is my application after sending an Email to complaints which was attended and a lady by the name Winifred responded that withing 10 working days i would get a response till today even when i try to send an email to the lady she does not reply anything.I have been trying to call the customer care to assist me and i get to be transfered to claims department whom dont know what is happening to my application.Today 10th May 2021 i am still calling the customer care centre and seems like they had technical problem which happens every week when calling them i called thrice when i got to the caller she did not even get to be aware that the call was answered she was complain i guess about "another customer"saying how irritating we are not aware i am listening.the call got hung up after ahe noticed that i was listening.I tried again still the same who hung up on me after holding for 30minutes.The Pandemic took our jobs and we need money but cant get assisted on anything.what should we do then because i am not given any update whenever i call?