UIF Contributions on uFiling System - NO EVIDENCE AVAILABLE OF PAYMENTS RECEIVED OR THEIR CORRECT ALLOCATION TO THE ACCOUNT HOLDERS ACCOUNT.

I have written before about this - the so-called 'Declarations' system for online payment of UIF Contributions by Employers for Employees (less than 20). Ie: the government uFiling System.

1. It is very easy to make contribution payments (for employees) on the uFiling system. And the money is efficiently deducted from ones bank account. It is impossible however to get proof of Contribution settlement and allocation thereof against the relevent account. UIF Payments History is not available (says there are no records to show), statements are not issued and no other documentation seems to be available.

On the contrary, depending on the day and how much one tries to interrogate the system for information, results are erratric, showing different results each time. Nomatter the result, it always shows a high proportion (different every time) of months gone by with Declaration/Payment outstanding or incomlpete. It's never quite clear what one is looking at.

2. On calling the Help Centre they do answer. They also confess under pressure that the system does not ''always'' work. and give the standard (and only) recommendation which is to email the problem to a given email address (see below). Which I've done several times.

3. An automated response of acknowledgement of query receipt of email sometimes ensues. After a few days or a week, it varies, including sometimes not at all, a generic-type response comes as follows (copied directly from the email):

From: ContributionsEnquiry <***> To: ******xx ME ***************xx Sent: Monday 10 February 2025 at 13:27:48 GMT+2 Subject: FW: UIF No. *** - Proof of Allocation of UIF Contributions - You've received a response from customer care for Ticket: C-***

Good day

Hope you find this in order

Thank you

No attachment or word of any other kind. This is in response to a request for a statement or ANY documentation from their side showing receipt and correct allocations of payments received against my account number.

Naturally, nothing has been done at all.

4. There seems to be no further recourse to anybody who can help sort out years of this mess.

Quite apart from the concern as to where the money is actually going (eg. *****... is this another private slush fund?), ethically, what will happen to my employees when they leave my employ and there is no record of all the payments that have been made to the fund over the years on their behalf???

Please Help!